1. Information We Collect
A. Information You Provide
We collect personal information you voluntarily provide when purchasing products, creating an account, or contacting us, including:
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Name
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Email address
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Phone number
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Billing and shipping addresses
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Payment information (processed securely by third-party processors; we do not store full credit card details)
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Order history and communication records
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Any information submitted in reviews, forms, or customer service requests
B. Information Automatically Collected
When you access our website, we may automatically collect:
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IP address
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Browser and device information
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Pages viewed and browsing actions
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Referring URLs
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Date, time, and duration of visits
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Interaction data for site performance and fraud prevention
C. Cookies & Tracking Technologies
We use cookies, analytics tools, and similar technologies to enhance user experience, support site functionality, and improve our services. You may adjust cookie settings in your browser, though disabling cookies may affect website functionality.
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Manage your account
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Communicate order updates and customer service responses
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Personalize your shopping experience
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Improve website functionality and performance
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Conduct analytics and understand customer preferences
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Detect and prevent fraudulent or unauthorized activity
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Send promotional emails or marketing, which you may opt out of at any time
3. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:
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Payment processors
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Shipping and logistics providers
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Email and marketing platforms
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Website hosting and security providers
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Analytics and performance tools
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Legal authorities, when required to comply with applicable laws or protect our rights and users
These partners are permitted to use your information only as necessary to provide their services.
4. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information. While we strive to ensure the highest level of protection, no method of online transmission or storage is completely secure.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, including:
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Order completion
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Customer support
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Fraud prevention
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Legal and accounting obligations
6. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
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Access your personal information
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Update or correct information
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Request the deletion of your data
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Restrict or object to certain data processing
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Opt out of marketing communications
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Request a copy of your data
To exercise these rights, contact us using the information below.
7. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
8. International Transfers
If you access our website from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ.
9. Policy Updates
We may update this Privacy Policy from time to time. Updated versions will be posted here with a revised “Last Updated” date. Continued use of our website indicates acceptance of the updated Policy.
10. Contact Information & Accessibility Assistance
COHEN MD Skin
DBA Andrew T. Cohen, M.D., FACS
5400 Balboa Blvd, Suite 217
Encino, CA 91316
If you have a disability that has caused, or may cause, difficulty accessing or navigating any part of our website, you may call us toll-free at (310) 659-8771.
This dedicated accessibility support line is available 24 hours a day, 7 days a week, including for blind and visually impaired users.
You may also email detailed accessibility concerns to:
frontoffice@andrewcohenmd.com